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Microsoft Dynamics 365: Drive Efficiency with Connected CRM and ERP Software
Microsoft Dynamics 365 combines intelligent CRM and ERP applications to unify data, automate operations, and improve customer engagement. By integrating AI and real-time analytics, organizations increase revenue, reduce costs, and strengthen decision-making—turning every process into measurable business impact across sales, finance, and operations.
Unify Data, Teams, and Decisions with Microsoft Dynamics 365
In today’s data-driven economy, disconnected systems limit visibility and slow decision-making. Microsoft Dynamics 365 connects your entire business ecosystem—sales, marketing, customer service, field service, supply chain, finance, and project operations—through intelligent automation and AI insights. Designed for agility, it transforms complex data into clear, actionable intelligence that fuels productivity and growth.
Dynamics 365 helps organizations modernize operations, strengthen customer relationships, and streamline every process. With native integrations across Microsoft 365, Power Platform, and Azure, teams collaborate seamlessly while leaders gain real-time visibility into performance and ROI. The result: one scalable platform that empowers smarter decisions, faster execution, and measurable outcomes.
Key Features & Capabilities
Microsoft Dynamics 365 brings together intelligent CRM and ERP applications that deliver measurable business impact across every function.
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Dynamics 365 Sales: Increase conversion rates with AI-driven insights, Copilot-generated recommendations, and pipeline automation that improve seller efficiency and forecasting accuracy.
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Dynamics 365 Customer Insights: Build personalized, data-driven journeys — saving 75% of development time — while boosting engagement through unified profiles and real-time analytics.
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Dynamics 365 Customer Service: Accelerate resolutions with generative AI and automation, achieving a 40% reduction in average call-handling time.
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Dynamics 365 Field Service: Empower frontline teams using AI, IoT, and mixed reality for a 14% increase in technician productivity.
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Dynamics 365 Supply Chain Management: Strengthen resilience with predictive demand forecasting and supplier automation that shorten lead times.
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Dynamics 365 Finance: Maximize financial visibility and profitability with generative AI and automation—achieving 106% ROI over three years.
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Dynamics 365 Project Operations: Streamline delivery with AI automation, accurate forecasting, optimized resource allocation, and real-time collaboration—maximizing profitability across projects.
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Dynamics 365 Business Central: Streamline small and medium-sized business operations with an AI-powered ERP system and gain 265% ROI in three years.
Business Benefits
Microsoft Dynamics 365 empowers organizations to simplify operations, strengthen customer relationships, and make smarter decisions. Its AI-powered CRM and ERP applications connect sales, service, finance, and supply chain—helping teams work faster and more efficiently.
By unifying data and automating repetitive tasks, Dynamics 365 eliminates silos and provides real-time visibility across every function. Built-in Copilot, low-code tools, and autonomous agents streamline workflows and optimize daily operations.
Seamless integration with Microsoft 365, Azure, and Power Platform enables data sharing across familiar tools like Teams and Outlook. The result: a secure, scalable foundation that adapts to change, delivers measurable outcomes, and accelerates business growth.
Microsoft Dynamics 365 Use Cases Across Industries
Across industries, Microsoft Dynamics 365 empowers organizations to modernize operations, strengthen customer experiences, and unlock measurable growth.
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Utilities: Regional Water Authority unified billing and analytics with Dynamics 365 Customer Insights and Dynamics 365 Customer Service, cutting errors and improving customer engagement.
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Manufacturing: Heathrow Scientific adopted Dynamics 365 Business Central to consolidate financial data, reduce order-processing time by 20%, and strengthen resilience through real-time visibility and automation.
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Professional Services: Avanade accelerates productivity with Dynamics 365 Sales and Copilot, automating emails and updates to boost seller efficiency.
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Food & Beverage: Taylor Farms implemented Dynamics 365 Finance and Dynamics 365 Supply Chain Management to standardize processes, improve data consistency, and increase operational efficiency—boosting scalability and innovation.
Integrations & Compatibility
Enhance Microsoft Dynamics 365 with intelligent tools that extend its power, adaptability, and impact across your organization. Through seamless integrations with Power BI and Copilot, Dynamics 365 transforms how teams access, understand, and act on data. With Power BI, users can collaborate with their data and make informed decisions by embedding interactive reports and dashboards directly into Microsoft 365, Outlook, and Teams.
Meanwhile, Copilot—the new AI-powered interface—uses large language models (LLMs) and Microsoft 365 data to summarize meetings, generate content, and surface insights in real time. Together with Microsoft 365, Azure, and Power Platform, these integrations create a unified, secure, and scalable environment that connects your data, automates workflows, and empowers teams to innovate faster across every business function.
brs + Microsoft Dynamics 365 = CRM and ERP Solutions
As a member of the Microsoft AI Cloud Partner Program, brs helps organizations transform with Microsoft Dynamics 365—the intelligent suite that unifies CRM and ERP capabilities in the cloud. We guide businesses in selecting and customizing the right applications, integrating Power Platform, Azure, and Copilot to streamline operations, enhance connectivity, and achieve measurable ROI.
Empowering Operations through Connected Business Solutions
With Microsoft Dynamics 365 and brs, organizations across Canada and North America connect CRM and ERP to automate workflows, enhance collaboration, and grow efficiently.
Turn Your Data into Insights.