True Leaders Know to Ask This Question

The One Question Leaders Need to Ask

​With our business analytics customers in Calgary, Edmonton, and Western Canada we have noticed the difference in organizations that are really progressive with a great sense of employee ​morale. There is an innate organizational structure that really does start from the top.
When something goes ​wrong in a business – whether it’s poor sales results or a failed marketing project or any number of issues that need to be addressed;leaders can ask two questions and these questions will ​quickly ​impact the whole organization.
Question # 1
​A leader of an organization can ask “What went wrong?” and they will get to the bottom of the issue and determine what went wrong and how to fix it. This is important for ensuring the issue doesn’t happen again. However as a first response to an issue, there is a better question that will change the direction of the organization.
Question # 2
If they choose to ask ​​Where do we go from here?” then ​they get immediate responses of ideas, suggestions and plans for how to make things better and still make sure the issue doesn’t reoccur.
The type of question is really important for company culture. Asking the first question results in an organization that is tuned to point fingers ​to determine where an issue occurred and why. This is an employee group that ends up covering their bases all of the time ​ with responses and ideas that are safe and not progressive. They know that if something does go wrong a full investigation into the problem will occur long before any recovery plan. ​ ​This may start with one issue but it grows into an organization where employees limit their ideas and actions to only what’s safe.
When people say company culture comes from the top down it really originates from this simple mentality shift.  Are the leaders looking for how to fix things or are they looking for what went wrong?  If they’re looking for what went wrong, that’s all people will be trying to deliver for the next project or initiative.  Who can be blamed?  ​How do I stay safe? ​But, if things go wrong as they will ​from time-to-time, ​and the leader is out there asking Where do we go from here?  People will be working hard to correct things and keep going. This is the mentality that quickly filtrates throughout an entire organization.
There are very positive organization​s​ and very negative ones, and ones that went from positive to negative.  Why?  Because of the direction that the leaders are looking. ​Empowering employees to look for new ideas​, knowing they will be backed up and encouraged to make the best of a situation; they will try harder to bring out the best ideas and really grow an organization.
Be a true leader and start asking “Where do we go from here?”. If you start asking yourself this question every day it will become the kind of habit that will help you to go places and will make you the kind of leader that everyone wants to work for.
Ask us about what other progressive changes can be made in your organization. As we help organizations with their business analytics we have had the honour of seeing what management styles really can make for a successful organization. Send us an email or give us a call  (587)-885-1090.

Love coffee? Have one on us!

In working with companies to help them improve their financial performance, we’ve found that Controllers are often the ones who are experiencing the most challenges getting the information and reports they need. One of the main issues is not being able to access the right data they need to report on their company’s finances.

  • Excel is difficult when doing forecasting and planning, and trying to consolidate plans in excel is tedious and error prone
  • Companies’ financial system doesn’t allow for the deeper analysis needed to understand where money can be saved or profits increased. For example, looking at sales per region isn’t as effective as drilling down to cities and individual stores or locations
  • Producing accurate and timely reports for executives is labour intensive and it is difficult to access all the required information in the proper format
We’ve had great success in tackling these issues and ones like them. We are always open to sharing knowledge in this area and grabbing coffee with anyone interested in chatting about company accounting and finance. It’s great to meet new people and if we can’t help, we might know someone who can.

If you have 10 minutes, drop us a line and we’ll take you out for coffee.

Get in Touch! – or call us at  (587)-885-1090  
Not located in Calgary? We can take the coffee date virtual – lets chat on the phone and we’ll send a Starbucks eGift Card your way to enjoy later.
Send us an email at or call us at  (587)-885-1090  for further information. We’re happy to meet with you at our Calgary office at 330 5th Avenue SW, Suite 1800 or at your location in Calgary or western Canada.