True Leaders Know to Ask This Question

The One Question Leaders Need to Ask

​With our business analytics customers in Calgary, Edmonton, and Western Canada we have noticed the difference in organizations that are really progressive with a great sense of employee ​morale. There is an innate organizational structure that really does start from the top.

When something goes ​wrong in a business – whether it’s poor sales results or a failed marketing project or any number of issues that need to be addressed;leaders can ask two questions and these questions will ​quickly ​impact the whole organization.

Question # 1

​A leader of an organization can ask “What went wrong?” and they will get to the bottom of the issue and determine what went wrong and how to fix it. This is important for ensuring the issue doesn’t happen again. However as a first response to an issue, there is a better question that will change the direction of the organization.

Question # 2

If they choose to ask ​​Where do we go from here?” then ​they get immediate responses of ideas, suggestions and plans for how to make things better and still make sure the issue doesn’t reoccur.

The type of question is really important for company culture. Asking the first question results in an organization that is tuned to point fingers ​to determine where an issue occurred and why. This is an employee group that ends up covering their bases all of the time ​ with responses and ideas that are safe and not progressive. They know that if something does go wrong a full investigation into the problem will occur long before any recovery plan. ​ ​This may start with one issue but it grows into an organization where employees limit their ideas and actions to only what’s safe.

When people say company culture comes from the top down it really originates from this simple mentality shift.  Are the leaders looking for how to fix things or are they looking for what went wrong?  If they’re looking for what went wrong, that’s all people will be trying to deliver for the next project or initiative.  Who can be blamed?  ​How do I stay safe? ​But, if things go wrong as they will ​from time-to-time, ​and the leader is out there asking Where do we go from here?  People will be working hard to correct things and keep going. This is the mentality that quickly filtrates throughout an entire organization.

There are very positive organization​s​ and very negative ones, and ones that went from positive to negative.  Why?  Because of the direction that the leaders are looking. ​Empowering employees to look for new ideas​, knowing they will be backed up and encouraged to make the best of a situation; they will try harder to bring out the best ideas and really grow an organization.

Be a true leader and start asking “Where do we go from here?”. If you start asking yourself this question every day it will become the kind of habit that will help you to go places and will make you the kind of leader that everyone wants to work for.

Ask us about what other progressive changes can be made in your organization. As we help organizations with their business analytics we have had the honour of seeing what management styles really can make for a successful organization. Send us an email info@bowriversolutions.com or give us a call  (587)-885-1090.

Statistics for World Leaders

 

Torrent of Data…

Behavioral science shows that 40% of the decisions we make throughout a day aren’t really decisions — they’re habits. Yahoo’s CEO told Bloomberg News that her goal for Yahoo as a web destination was to make it a habit:
“I think that there’s a real opportunity to help guide people’s daily habits in terms of what content they read. That is something that we are really working on. All of these daily habits — news, sports, games, finance, search, mail, answers, groups — these are all things we have been underinvested in.”

Launched in 1994, Yahoo is one of the old dogs of the tech world. In 2012, former Googler Marissa Mayer came on as CEO, amid much fanfare and a few photo shoots. Beyond the publicity, she quickly executed several smart strategies that have shaken up Yahoo.

7 Brilliant Strategies Marissa Mayer Used To Shake Up Yahoo

 

Did you know…

Don’t believe people who say they work 60 hours a week.
People overstate the number of weekly hours they “usually” work by 5% to 10%, with those on the higher end being more likely to overestimate, according to a study le by John P. Robinson of the University of Maryland.

By examining US workers’ time diaries, the researchers found that people who say they usually work 55 to 64 hours per week are off by an average of about 10 hours; people who say they work 65 to 74 hours are overstating by about 20 hours.

Respondents may inflate their estimates because of a desire to appear industrious, the researchers suggest.

Stats & Curiosities from Harvard Business Review – Page 57

Statistics for Social Media Sharing…

80% Of Facebook’s Likes And Shares Come From Outside The U.S.
The Asia-Pacific and Western European regions accounted for the largest share of the clicks, claiming 21% each. Like and Share buttons are least popular in the Middle East, which only accounted for 3% of all engagement.

Here’s a breakdown of the stats:
Asia-Pacific accounted for 21% of impressions of Facebook’s Like and Share buttons
Latin America: 13%
U.S.: 20%
Western Europe: 21%
Central and Eastern Europe: 18%
Africa: 3%
Middle East: 2%
Canada: 3%

 

Smart Solutions…

Enterprise risk management is a critical differentiator that drives business performance and better outcomes. It helps protect your brand, provides a framework for implementing enterprise-wide governance policies, ensures regulatory compliance, and increases revenue through improved risk-aware decision making.

Fraudulent attacks grow increasingly more sophisticated. Using advanced customer screening, monitoring across channels in real-time for unusual behavior, and centralized case management for effective handling of detected events, you can:

Improve transaction integrity
Prevent sophisticated internal and external fraudulent activities
Ensure client trust

Managing financial risk effectively is vital to a bank’s success. Apply data modeling, predictive analytics, decision support tools and comprehensive reporting to better monitor, measure and manage market and credit risk exposure across multiple silos. You will enjoy improved liquidity, better capital management and decision-making consistent with business objectives and prudential norms.

 

Government…

The Canadian dollar capped its 5-year appreciation by achieving parity against the US dollar late in September. The increase accompanied higher commodity prices, notably records for oil and wheat, and a cut in US interest rates. The latter was motivated by the turmoil in financial markets that began in mid-August, and renewed weakness in the
US housing market

In Canada, however, there were few signs that the disruption in some financial markets (notably asset-backed commercial paper) was affecting the real economy. Most importantly, employment jumped 0.3% in September, helping to send the unemployment rate to a 31-year low of 5.9%. Higher commodity and stock market prices in September also pointed to the underlying strength of the economy

 We’re always happy to set up a conversation and discuss these points: helping with examples to show the value, realizing the need and potential gains and talking through how we’ve seen support grow. We can also discuss the overall vision with examples of how value has been delivered with many business intelligence projects. Send us an email at info@bowriversolutions.com or call us at  (587)-885-1090  for further information. We’re happy to meet with you at our Calgary office at 264 Midpark Way SE. or at your location in Calgary or western Canada.